Image: Umall
Australia’s leading online Asian grocery platform, Umall, has become the first online grocery retailer in Australia to introduce AI-powered robotic sorting technology.
This state-of-the-art automation system is now operational in Umall’s cutting-edge Sydney fulfilment centre which is set to advance the efficiency and accuracy of online grocery operations.
“At Umall, our focus is on delivering the best possible service to customers who rely on us for their Asian grocery needs,” a spokesperson for the company said.
“By implementing AI-powered robotic sorting, we’re not only optimising our internal processes but also enhancing customer experience with faster, more accurate deliveries.”
The new AI-driven robotic sorting system has been meticulously engineered to handle the wide range of products unique to Asian grocery markets, from fresh produce to specialty items.
Capable of processing thousands of products per hour with pinpoint precision, the system allows Umall to manage its vast inventory of over 20,000 SKUs more effectively.
This includes an extensive selection of fresh produce, meats, seafood, and household staples popular in Asian homes.
Key advantages of Umall’s robotic sorting system include:
- Higher Order Accuracy – Significantly reducing errors in selecting specialised Asian grocery products.
- Faster Fulfilment – Enabling same-day delivery in select areas, enhancing customer satisfaction.
- Improved Stock Management – Streamlining inventory control and preventing stock outs of sought-after Asian products.
- Enhanced Food Safety – Minimising human contact with grocery items, ensuring superior hygiene standards.
Umall’s plans to extend this groundbreaking technology to additional fulfilment centres across Australia in the coming years.